CX Toolkit: How to Solve Any Business Problem

November 20, 2019
11:30 AM - 1:30 PM

Nationwide + Ohio Farm Bureau 4-H Center
2201 Fred Taylor Drive
Columbus, OH 43221
Venue website

Event Date + Time

Wednesday, November 20th | 11:30AM - 1:30PM



11:30AM - 12PM | Registration + Networking

12 - 12:15PM | Announcements + Introductions

12 - 1:30PM | Presentation/Q+A


Event Description

The technical professionals who lead our firms know their tech and how to solve technical problems, but most lack any serious business training. Build your seat at the leadership table by learning (and applying) a simple process to diagnose, quantify, and solve ANY business problem. By applying a “POWER Goals” approach you will quickly identify a solution to any challenge: marketing, sales, project delivery, staffing, or business management. Most importantly, you’ll learn how to build buy-in and enthusiasm for the most important initiatives you want to accomplish.

This session isn’t a lecture. We’ll create of a POWER Goal for a problem the audience poses. As a bonus, we’ll explore how Client Experience (CX) is ONE solution to the 23 most common business problems – a perfect case study to demonstrate the POWER Goals process and leave you ready to return to your firm and apply the technique with your leadership team.


Takeaways/Action Items

You will learn a consistent process to diagnose and solve real business challenges. You will receive a one-page “solution chart” template to guide your application of the technique at the office. Attendees will practice the technique together, reinforcing the methods. Learn how to position and link your efforts to the top strategic priorities in the firm. Attendees will also learn how Client Experience management can solve many problems at once, creating an easy path for business improvement.



Blake Godwin
Partner, VP of Growth and Operations
Client Savvy

Blake Godwin, Partner, VP of Growth and Operations at Client Savvy, has helped firms of all sizes realize revenue potential through solving critical business problems for over 13 years. Through Client Experience Strategy and feedback, Blake empowers and enables his clients to capitalize on opportunities while accomplishing both short- and long-term Strategic Priorities.  Blake is a SMPS Member in the Raleigh, NC Chapter and holds a B.S. in Business Marketing as well as a B.S. in Business Management from the University of North Carolina at Wilmington where he also played golf. He has a wonderful and loving wife named Stephanie, an 11-month-old son named Palmer, and a Golden Doodle named Yogi that takes up every square inch of his bed. He welcomes any questions at [email protected].

Download your parking pass for the 4H Center

Member from another chapter? Contact us for member rate.


$45.00 SMPS Member Ticket
$55.00 after 07:00 am November 14

$65.00 Non-Member Ticket
$75.00 after 07:00 am November 14